FAQ
Products and services
- What is your dental lab service?
– We have full services for dentists, dental clinics and labs with: Dental 3D design and Dental Restoration. Especially, we have OEM services. - How do I write a dental lab order?
You can order by 3 ways:
– Submitting a contact form and we will support you via email.
– Submitting the online Rx form and verifying to proceed with the work.
– Ordering via our dental portal – management application by signing up and submitting the order, all you have to do is fill in the form and press “Send” - Do you have a price list?
-We have a retail price list for small businesses and a wholesale level-rank price list for corporates. - How do I write a dental lab order?
You can order by 3 ways:
a. Submitting a contact form and we will support you via email.
b. Submitting the online Rx form and verifying to proceed with the work.
c. Ordering via our dental portal – management application by signing up and submitting the order, all you have to do is fill in the form and press “Send”
Company
- How many dental organizations have you worked with?
– Z dental Laboratory has worked with 120+ Global partners in 20+ countries. We proudly maintain long-term partnerships with three of the top-five dental labs in the US and two of the top-seven dental labs in Australia. It extends to eight dental labs in major European cities. - How many years of experience do your technicians have?
-Our technicians are highly skilled, with 15+years of experience and training. They are passionate about precision and creating dental restorations that look and feel natural.
Delivery Time
- What is your standard turnaround time for a dental lab case?
– Our standard time for a design item is 8 hours (UNDER 7 UNITS) and a crafted item is 2 working days (UNDER 7 UNITS) - How can you ship the crafted product to me?
– We collaborate with reputable shipping companies to guarantee flawless product delivery such as UPS, FedEx, DHL with the fastest delivery time.
Materials
- What materials do you use in making restoration?
-We cooperate with high-quality material distributors who have many years of experience in the dental industry to bring the highest production efficiency and product quality such as Zirconia (Aidite, China), E.max (US), Lava (US), Cercon (Germany), Orodent (Ialia), Titan, Chrome, Cobalt, etc. - Which company do you use E.max?
-We use E.max press and have warranty(warranty card of E.max press)
Standards
- Which standards do you have?
– We use safe materials according to CE, FDA and ISO standards - Do you have FDA?
– Yes, we have FDA
Our team
- How many years of experience do your technicians have?
– Our technicians are highly skilled, with 15+years of experience and training. They are passionate about precision and creating dental restorations that look and feel natural. - Do you study on products?
– Of course we are always studying carefully products. Our expertise focuses on creating functional restorations and ensure aesthetics
Warranty Policy
- What is your warranty policy?
– Our warranty policy is 1-to-1 exchange. You must send photos and videos of the defective product to us for check. If the defect is due to our production process, we will redo or remake for you.
